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We help organizations improve customer experience by strengthening operational clarity, internal hand offs, and communication across the customer journey.
This engagement is designed to create consistency, reduce friction, and ensure customer interactions are supported by clear processes, defined ownership, and aligned execution—reflecting leadership expectations at every stage.
Support is tailored to the organization and may include:
Customer journey mapping from an operational perspective (sales to on boarding, delivery, support, and renewal)
Review of internal hand offs and accountability across teams
Workflow and process optimization tied directly to customer-facing moments
Evaluation and refinement of customer communication standards
Identification of experience gaps, delays, or breakdowns across key touch points
Practical recommendations to improve consistency, clarity, and follow-through
The emphasis is on operational execution and leadership alignment—not marketing, branding, or creative messaging.
This service is offered as a project-based engagement, with optional follow-up or implementation support as needed.
Customer Experience Operations Review (Diagnostic & Improvement Plan): starting at $4,000–$6,500
Implementation Support: scoped separately based on organizational complexity and level of involvement
Clients receive a clear, leadership-ready set of findings and recommendations designed for immediate action. Deliverables may include:
A mapped customer journey overview from an operational perspective, highlighting key stages and ownership
Identification of friction points, delays, and breakdowns across customer-facing workflows
A summary of internal hand off and accountability gaps impacting the customer experience
Review and recommendations for improving customer communication standards and consistency
A prioritized Customer Experience Improvement Plan with practical, executable next steps
Executive-ready documentation designed to support leadership discussion and decision-making
All deliverables are provided in a concise, written format and tailored to the organization’s structure, team dynamics, and customer model.
For executives requiring more than 10–12 hours per week, expanded coverage is available.
Please speak with your consultant to discuss a customized engagement tailored to the exact level of support, scope, and hours needed.
All expanded packages are structured as retainers and designed to scale seamlessly with business demands.
All retainers—monthly, quarterly, or annual—are fully tailored to each organization’s needs. Scope, focus areas, and level of involvement are customized based on business objectives, leadership preferences, and operational complexity.
We help organizations improve customer experience by strengthening operational clarity, internal hand offs, and communication across the customer journey.
This engagement is designed to create consistency, reduce friction, and ensure customer interactions are supported by clear processes, defined ownership, and aligned execution—reflecting leadership expectations at every stage.
Support is tailored to the organization and may include:
Customer journey mapping from an operational perspective (sales to on boarding, delivery, support, and renewal)
Review of internal hand offs and accountability across teams
Workflow and process optimization tied directly to customer-facing moments
Evaluation and refinement of customer communication standards
Identification of experience gaps, delays, or breakdowns across key touch points
Practical recommendations to improve consistency, clarity, and follow-through
The emphasis is on operational execution and leadership alignment—not marketing, branding, or creative messaging.
This service is offered as a project-based engagement, with optional follow-up or implementation support as needed.
Customer Experience Operations Review (Diagnostic & Improvement Plan): starting at $4,000–$6,500
Implementation Support: scoped separately based on organizational complexity and level of involvement
Clients receive a clear, leadership-ready set of findings and recommendations designed for immediate action. Deliverables may include:
A mapped customer journey overview from an operational perspective, highlighting key stages and ownership
Identification of friction points, delays, and breakdowns across customer-facing workflows
A summary of internal hand off and accountability gaps impacting the customer experience
Review and recommendations for improving customer communication standards and consistency
A prioritized Customer Experience Improvement Plan with practical, executable next steps
Executive-ready documentation designed to support leadership discussion and decision-making
All deliverables are provided in a concise, written format and tailored to the organization’s structure, team dynamics, and customer model.
For executives requiring more than 10–12 hours per week, expanded coverage is available.
Please speak with your consultant to discuss a customized engagement tailored to the exact level of support, scope, and hours needed.
All expanded packages are structured as retainers and designed to scale seamlessly with business demands.
All retainers—monthly, quarterly, or annual—are fully tailored to each organization’s needs. Scope, focus areas, and level of involvement are customized based on business objectives, leadership preferences, and operational complexity.